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HelpExpress removal

Spyware HelpExpress Information
Name: HelpExpress Category: Adware Date: 2004-08-01 Dangerous: Yes

HelpExpress belongs to Adware spyware category.
HXDL AL is part of an automated helpdesk software called Aveo Attune. HXDL AL downloads & runs a file called hxiul.exe. Hxiul.exe sets up an uninstall entry in the control panel ["add/remove applications"] which can be used to remove HXDL.EXE. This is unconfirmed since there are reports that it will reinstall itself upon removal, a signature indication of a trojan. Attune is billed as a "revolutionary service" that provides targeted "Intelligram messages." These messages are said to provide the user with data about products, services, or common computer problems. Attune runs quietly in the background & automatically updates it´s "Intelligrams" when the user is connected to the Internet. It's presense means that your computer is infected with malicious software and is insecure.

HelpExpress description by publisher:

from the web site: ´HelpExpress is a revolutionary service that provides end-users with targeted, "plain English" messages to help them avoid common computer problems. HelpExpress may also let users know when they need a specific product, service, or upgrade to optimize the use of their computer. HelpExpress runs quietly in the background & automatically updates its messages when users connect to the Internet. Subsequently, when a person is about to encounter a situation that´s known to cause problems, HelpExpress displays the Message that contains the solution. Alset Inc., the maker of HelpExpress, is dedicated to making computers easier to use while ensuring person privacy. Offer end-users an easier & more helpful way to purchase products & services to keep their PCs running smoothly. For example, a printer manufacturer or retailer can use Alset´s HelpExpress Service to send targeted messages to their customers before they run out of ink. Users would see the message "Your printer is running out of ink. Would you like to purchase an ink cartridge now?" If they say Yes, HelpExpress then guides them, step-by-step, via purchasing the correct ink cartridge directly from the printer manufacturer´s or retailer´s web site.´ - www.alsetresearch.com/alset/product.htm ´To install HelpExpress, simply double click on the HXDL.exe file. HXDL.exe will trickle down all the elements necessary to run HelpExpress in the background while you´re on the Internet. HelpExpress will also automatically update itself unobtrusively while you´ve an established internet connection. ´In many cases, your computer vendor will have installed HelpExpress for you.´ ´HelpExpress runs quietly in the background & automatically updates its messages when when a person is about to encounter a situation that´s known to cause problems, HelpExpress displays the Message that contains the solution.´ ´Alset´s HelpExpressTM Service enables its partners to send customers messages that are helpful, timely & relevant. These messages help people prevent PC problems, upsell & upgrade products, & perform other critical computing functions to enhance the computing experience.´

This Adware is also known as:

•Adware/HelpExpress - named by Panda.
• Aveo Attune - named by a.
• HXDL.
• WIN32/HXDL AL.

>> Delete HelpExpress automatically - Download Spyware Doctor

HelpExpress Removal Instructions
Kill the following processes attunedl.exe, attunel.exe, auninst.exe, emsw.exe, helpexp.exe, hxiul.exe, hxdlalhx.exe, removemm.exe
Unregister the following DLLs and reboot aclui.dll, lang.dll.
Delete these registry entries HKEY_CURRENT_USER\software\alset HKEY_CURRENT_USER\software\hx HKEY_CURRENT_USER\software\hxdl HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run\emsw.exe HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run\helpexp.exe HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run\hxdl.exe HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run\hxiul.exe HKEY_LOCAL_MACHINE\software\alset HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\emsw.exe HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\helpexp.exe HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\hxdl.exe HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\hxiul.exe
Remove the following files aclui.dat, aclui.dll, attunedl.exe, attunel.exe, attunelog.dat, auninst.exe, emsw.exe, helpexp.exe, hxiul.exe, install.dat, lang.dll, license.txt, manifest.dat, maxerror.dat, removal.pif, removemm.exe, tkfile.dat, update.htm, welcome.txt, welcomecustom.htm. hxdlalhx.exe, removehx.bat, removehx.pif in Program Files\alset\helpexpress\
Remove the following directories c:\program\alset\helpexpress Program Files\alset Program Files\alset network Program Files\alset\helpexpress Program Files\aveo

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